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Evidence Guide: AHCWRK510A - Audit site operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AHCWRK510A - Audit site operations

What evidence can you provide to prove your understanding of each of the following citeria?

Determine the scope of the audit

  1. Objectives and scope of the audit is prepared.
  2. Expectations of client or organisation are described.
  3. Pattern of random or non random audit events is determined.
  4. Individual and personal actions are identified for audit requirements.
  5. Groups and processes are identified for audit for audit requirements.
  6. List of audit items is prepared.
Objectives and scope of the audit is prepared.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Expectations of client or organisation are described.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pattern of random or non random audit events is determined.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individual and personal actions are identified for audit requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Groups and processes are identified for audit for audit requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

List of audit items is prepared.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Specify the audit requirements

  1. Precise parameters of acceptable conditions / results are identified and documented.
  2. Relevant sections of Codes of Practice and specific clauses in Australian Standards are described.
  3. Written guidelines are communicated to the audited group and individual staff members.
  4. Detailed information is provided to audit groups in a durable format for working conditions.
Precise parameters of acceptable conditions / results are identified and documented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant sections of Codes of Practice and specific clauses in Australian Standards are described.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Written guidelines are communicated to the audited group and individual staff members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Detailed information is provided to audit groups in a durable format for working conditions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define the audit process

  1. Responsibilities for audit implementation and evaluation are determined and assigned.
  2. The timing and frequency of the audit events of audit events are determined.
  3. Schedules and logistical arrangements are confirmed and contingency arrangements planned.
  4. Expectations are confirmed with the audited group and individual staff members.
  5. Audit process is documented and communicated.
Responsibilities for audit implementation and evaluation are determined and assigned.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The timing and frequency of the audit events of audit events are determined.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Schedules and logistical arrangements are confirmed and contingency arrangements planned.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Expectations are confirmed with the audited group and individual staff members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Audit process is documented and communicated.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage the audit implementation

  1. Audit meeting is organised in advance at a mutually agreed time.
  2. Activities of audited group and individual staff members are examined.
  3. Items of compliance and non compliance are identified and recorded.
  4. Appropriate persons are interviewed for detailed information, clarification and feedback.
  5. Relevant information and sample documentation is gathered and recorded.
  6. Contingency actions are taken as required and recorded.
Audit meeting is organised in advance at a mutually agreed time.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Activities of audited group and individual staff members are examined.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Items of compliance and non compliance are identified and recorded.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate persons are interviewed for detailed information, clarification and feedback.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant information and sample documentation is gathered and recorded.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contingency actions are taken as required and recorded.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and document the audit findings into a report

  1. Results and findings are examined against audit objectives and presented to the audited group or individual.
  2. Agreement is sought and reached on corrective action reports.
  3. Context and consequences of audit are explained and discussed during follow-up meetings.
  4. Feedback on results is provided to client or organisation.
  5. Document the final audit report and present to client or organisation.
Results and findings are examined against audit objectives and presented to the audited group or individual.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agreement is sought and reached on corrective action reports.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Context and consequences of audit are explained and discussed during follow-up meetings.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback on results is provided to client or organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document the final audit report and present to client or organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:

develop the scope and methodology for an audit

identify parameters of audit requirements

manage audit implementation

identify compliance and non compliance items

evaluate audit findings

provide feedback to staff, organisation and client

document and present the final audit report.

Context of and specific resources for assessment

Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.

Required Skills and Knowledge

Required skills

identify client or organisation expectations

determine the scope of items for audit

specify parameters of audit requirements

define the audit process

identify compliance and non compliance items

implement an audit

manage the implementation of audits

plan for and act on contingencies

evaluate audit findings

organise scheduling and meetings

use literacy skills to fulfil job roles as required by the organisation. The level of skill may range from reading and understanding documentation to completion of written reports

use oral communication skills/language competence to fulfil the job role as specified by the organisation including questioning, active listening, asking for clarification, negotiating solutions and responding to a range of views

use numeracy skills to estimate, calculate and record complex workplace measures

use interpersonal skills to work with others and relate to people from a range of cultural, social and religious backgrounds and with a range of physical and mental abilities.

Required knowledge

audit methodology and techniques

product and/or service knowledge

quality principles and techniques

interview techniques

workplace documentation and policies

logistics of operations of organisation

legal issues and terminology relating to quality auditing

award and enterprise agreements and relevant industrial instruments

relevant legislation and regulations from all levels of government

relevant codes of practice, regulations and standards, for example ISO 9000:2000: Quality Management Systems - Fundamentals and Vocabulary, ISO 19011:2003: Guidelines for Quality and/or Environmental Management Systems Auditing.

Range Statement

The range statement relates to the unit of competency as a whole.

Audits may include:

the evaluation of :

a person

organisation

system

process

enterprise

project

product.

Sites may include:

project works

management or administration systems.